Privacy Notice

Last updated: October 18, 2025

TrueName, Inc. (”TrueName,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use Omnist (the “Service”) and when you visit omnist.ai and related sites (the “Site”).

By accessing the Site or the Service, you agree to this Privacy Policy and our Terms of Use. If you do not agree, please discontinue use. Capitalized terms not defined here have the meanings given in the Terms of Use.

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Information We Collect

We collect both Personal Information (information that identifies or can reasonably be linked to an individual) and Non-Personal Information (information that does not by itself identify an individual).

Information collected via technology

When you use the Site or the Service, we may automatically collect: • Usage data and diagnostics, such as pages viewed, referring/exit pages and URLs, date/time stamps, features used, clickstream, crash logs. • Device and network data, such as IP address, browser type/version, operating system, device identifiers, language, time zone, general location derived from IP. • Cookies and similar technologies that help operate the Service, remember preferences, keep you signed in, measure performance, and personalize content. We may use session cookies (expire when you close your browser) and persistent cookies (remain until you delete them). You can set your browser to refuse cookies or to indicate when a cookie is being sent; some features may not function without cookies.

Information you provide

We collect information you choose to provide, such as: • Account details (name, email, password, workspace or team name, role). • Customer communications (support requests, feedback, survey responses). • Billing details for paid plans (billing contact, address, and limited payment metadata; card data is handled by our payment processor). • Content you process with the Service, including queries, configurations, and any files or URLs you submit. • Integrations you connect (e.g., webhooks or third-party services), including tokens or identifiers necessary to provide the integration.

Children’s privacy

The Site and Service are not directed to children under 13 and we do not knowingly collect personal information from children under 13. Please contact us if you believe we have collected personal information from a child under 13.

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How we use Personal Information

We use Personal Information to: • Provide and maintain the Site and Service, including account creation, authentication, and customer support. • Operate features you choose, such as storing your configurations, running queries/extractions, and delivering results to you or your designated destinations. • Communicate with you, including security alerts, transactional messages, and—where permitted—product updates and marketing (you can opt out of marketing at any time). • Analyze and improve the Service (for example, to troubleshoot, prevent fraud/abuse, and develop new features). • Comply with law and enforce our agreements.

How we use Non-Personal Information

We may use, aggregate, or anonymize Non-Personal Information to understand usage patterns, improve performance, and develop new services. We may share aggregated insights that do not identify individuals.

We do not sell your Personal Information. We may share information as follows: • Service providers / subprocessors such as vendors who host infrastructure, process payments, send emails, provide analytics, security, or customer support. They may access Personal Information only to perform services on our behalf and under appropriate contractual safeguards. • Integrations you enable. If you connect a third-party integration or webhook, we will share data as needed to provide that integration according to your configuration. • Business transfers. In connection with a merger, acquisition, financing, or sale of assets, information may be transferred as part of the transaction. • Legal and safety. Where required by law or to protect rights, safety, and integrity of our users, the public, or the Service.

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How We Protect Information

We implement administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit, access controls, least-privilege practices, and monitoring. No security measures are perfect or impenetrable; use of the Service carries inherent risk, which you acknowledge.

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Your Choices and Rights

• Account settings. You can update certain account information in your workspace settings. • Marketing communications. You can opt out of marketing emails by using the unsubscribe link in those emails. We may still send transactional or service-related communications. • Data subject rights. Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, or objection to certain processing. To exercise these rights, contact us at the email below.

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Links to Other Websites and Services

The Service may link to sites or services operated by third parties. Their privacy practices govern their sites; we are not responsible for those practices. We encourage you to review the privacy policies of any third-party services you use.

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Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice (for example, by email or through the Service) and indicate the “Last updated” date at the top. Your continued use of the Service after the effective date of an update signifies acceptance of the revised Policy.

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Contact Us

If you have questions about this Policy or our data practices, please contact us at privacy@truename.ai.

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